Citizen Charter
MISSION
To create citizen friendly mode of public service delivery
VISION
To ensure timely and transparent delivery of services in accordance with Arunachal Pradesh Right to Public Service Act, 2016 and Arunachal Pradesh Right to Public Rules, 2017.
Our Clients
Citizens of the district and visitors
Our Services
| Sl. No | List of Services | Sl. No | List of Services |
|---|---|---|---|
| 1 | Issuance of ST Certificate | 21 | Issuance of Ration Card (BPL) |
| 2 | Issuance of Dependent Certificate | 22 | Issuance of Ration Card (APL) |
| 3 | Issuance of Income Certificate | 23 | Issuance of Learner’s license |
| 4 | Issuance of PRC | 24 | Issuance of Driving License |
| 5 | Issuance of TRC | 25 | Renewal of Driving License |
| 6 | Live birth registration | 26 | Transfer of ownership of vehicle |
| 7 | Death registration | 27 | Issuance of Registration certificate of vehicle |
| 8 | ST Certificate | 28 | NOC for mortgaging Govt. allotted land to financial institutions/ banks for obtaining loan |
| 9 | PRC | 29 | Non-encumbrance certificate |
| 10 | Govt. employee ID Card | 30 | Renewal of Arms license |
| 11 | Issuance of Income certificate for APST | 31 | Issue of duplicate Arms license |
| 12 | Issuance of Income certificate for Non- APST | 32 | Transfer of weapon to successor under family heirloom |
| 13 | Photo Inner Line Pass (ILP) | 33 | Re-registration of outside licenses in home town |
| 14 | Renewal of Photo Inner Line Pass (ILP) | 34 | Grant of NOC to licensees |
| 15 | Provisional Inner Line Pass (ILP) | 35 | Correction of errors address in Arms license book |
| 16 | Issuance of Trade License (new) | 36 | Issue of license (Retail/Wholesale IMFL) |
| 17 | Renewal of Trade License | 37 | Renewal of license (Retail/Wholesale IMFL) |
| 18 | LPC | ||
| 19 | Land allotment certificate | ||
| 20 | NOC (for DPC/MACP etc) |
Timeline for Disposal of Services
| Sl.No | Department | List of Services | Designated Officer | Stipulated Time for Designated Officer | 1st Appellate Authority | Time Limit for Disposal by the 1st Appellate Authority | 2nd Appellate Authority | Time Limit for Disposal by the 2nd Appellate Authority |
|---|---|---|---|---|---|---|---|---|
| 1 | Deputy Commissioner | Issuance of PRC Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 2 | Deputy Commissioner | Issuance of Income Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 3 | Deputy Commissioner | Issuance of ST Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 4 | Deputy Commissioner | Grant of Trade License | DC | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 5 | Deputy Commissioner | Renewal of Trade License | DC | 30 days | Secretary / Commissioner of the Department | 30 days | Chief Secretary | 30 days |
| 6 | Deputy Commissioner | Land Possession Certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 7 | Deputy Commissioner | Issuance of ILP | CO / EAC (Permanent /Temporary) | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 8 | Land Management | Non-encumbrance certificate | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 9 | Land Management | NOC for mortgaging govt. allotted land to financial institutions / banks for obtaining loan | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 10 | Tax and Excise Department | Issue of License (Retail / wholesale of IMFL) | DC | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 11 | Tax and Excise Department | Renewal of License (Retail / wholesale of IMFL) | DC | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 12 | Eco & Statistics | Issuance of Birth Certificate | DSO (Stat) | 15 days | Secretary / Commissioner of the Department | 15 day | Chief Secretary | 15 days |
| 13 | Eco & Statistics | Issuance of Death Certificate | DSO (Stat) | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 14 | Land Management | NOC on Land Encroachment | DC | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 15 | Food & Civil Supplies | Issuance of Ration Card (BPL) | DFCSO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 16 | Food & Civil Supplies | Issuance of Ration Card (APL) | DFCSO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 17 | Transport Department | Issuance of Learner’s License | DTO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 18 | Transport Department | Issuance of Driving License | DTO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 19 | Transport Department | Renewal of Driving License | DTO | 15 days | Secretary / Commissioner of the Department | 15 days | Chief Secretary | 15 days |
| 20 | Transport Department | Transfer of Ownership of Vehicle | DTO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 21 | Transport Department | Issuance of Registration Certificate of Vehicle | DTO | 1 month | Secretary / Commissioner of the Department | 1 month | Chief Secretary | 1 month |
| 22 | District Magistrate | Issue of Arms license /Renewal etc. | EAC(Arms) | 20 days | Secretary / Commissioner of the Department | 20 days | Chief Secretary | 20 days |
How to Avail Services
| Sl No | Name of the Service | Supporting Documents Required | Contact Person |
|---|---|---|---|
| 1 | Scheduled Tribe (ST) Certificate | Mandatory:
(i) Verification document from GB/HGB and Admin Officer (ii) Attested copy of Land Allotment Passbook (Urban) of Father/ Guardian corresponding to Present Address Or Attested copy of Land Possession Certificate (Rural) of Father/ Guardian corresponding to Present Address (iii) Passport-sized Color Photo 02 Nos. Optional:
|
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. :- (a) Mobile No. 7628957625 |
| 2 | Dependent
Certificate |
Mandatory:
(i) Verification letter of Parents by Head of the Department, Government of Arunachal Pradesh stating the relationship (Government) Or Parents’ ST Certificate/ Birth Certificate (Non-Government) (ii) Affidavit from Local Executive Magistrate (iii) Identity proof (Voter ID/PAN/Aadhaar/Passport/Driving Licence) (iv) Photos 02 Nos. |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 3 | Income
Certificate |
Mandatory:
(i) Salary Statement for last 12 months from DDO (Government Employee) Or Certificate from BDO (For Rural areas) Or Certificate from DAO, DHO, DVO, etc (For persons having income from Agriculture, Horticulture and Veterinary Sources). (APST Non-Government Employee) Or IT Return/ Form 16 (Non APST Non-Government Employee) Or Affidavit Optional:
|
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 4 | Permanent
Resident Certificate (PRC) |
Mandatory:
(i) Verification document from GB/HGB and Admin Officer (ii) Attested copy of Land Allotment Passbook (Urban) of Father/ Guardian corresponding to Permanent Address Or Attested copy of Land Possession Certificate (Rural) of Father/ Guardian corresponding to Permanent Address (iii) Attested copy of Father’s PRC (iv) Passport-sized Color Photo 02 Nos. Optional:
|
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 5 | Temporary
Resident Certificate (TRC) |
Mandatory:
=> Category 1 : APST (Government) (i) Appointment Order/Transfer Order/Govt. Identity Card (ii) ST Certificate => Category 2 : APST (Business) (i) Trading License (ii) ST Certificate => Category 3 : APST (General) (i) Govt. Identity Card /LPC/Land Allotment Passbook/Trading License of Guardian (ii) ST Certificate => Category 4 : Non APST (Government) (i) Appointment Order/Transfer Order/Govt. Identity Card (ii) Inner Line Permit => Category 5 : Non APST (Business) (i) Trading License (ii) Inner Line Permit => Category 6 : Non APST (General) (i) Govt. Identity Card /Trading License of Guardian (ii) Inner Line Permit (iii) Color Passport Photo 02 Nos. Optional:
|
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 6 | Live Birth Registration | (i) Medical document of birth/concern certificate from GB/ class X pass certificate
(ii) Parents (Father and Mother) address proof documents / Aadhar (iii) Court affidavit (declaration) in case birth is registered after 21 days |
Name of Officer:- Sri Tasso Kano
Designation:- AD (Eco & Stats) Contact No. : (a) Mobile No. – 8014383838 |
| 7 | Death Registration | (i) Any identity card of the deceased, parents and spouse / Aadhar
(ii) Death report from medical |
Name of Officer:- Sri Tasso Kano
Designation:- AD (Eco & Stats) Contact No. : (a) Mobile No. – 8014383838 |
| 8 | ST Certificate | (i) ST Certificate of father
(ii) Birth certificate/identity proof (iii) Passport size photo – 2 Nos |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 9 | Permanent Residential Certificate (PRC) | (i) ST Certificate
(ii) Birth certificate/ identity proof (iii) Passport size photo – 2 Nos |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 10 | Govt. employee Identity Card | (i) Appointment order / Transfer order
(ii) Submission of old I Card in case of transfer (iii) Color photo 02 Nos. |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 11 | Income certificate for APST | (i) Self declaration affidavit before Executive Magistrate
(ii) Aadhar card/voter card |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 12 | Income Certificate for non-APST | (i) Salary statement for last 12 months from DDO
(ii) IT return / Form 16 (Non APST Non Govt. employees) (iii) GST bills (in case of business person ) |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 13 | Photo Inner Line Pass | (i) Photocopy of Aadhar card/ election card/ driving license/Indian Passport
(ii) COVID vaccination certificate (iii) C/o Sponsor ID Card (iv) Passport Size photo – 2 Nos |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 14 | Photo inner line pass Renewal (Private) | (i) Photocopy of Aadhar card/ election card/ driving license/Indian Passport
(ii) COVID vaccination certificate (iii) C/o /Sponsor ID Card (iv) Passport Size photo – 2 Nos |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 15 | Provisional Inner Line Pass | (i) Photocopy of Aadhar card/ election card/ driving license/Indian Passport
(ii) COVID vaccination certificate (iii) C/o Sponsor ID Card (iv) Passport Size photo – 2 Nos |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (Jsk) Contact No. : (a) Mobile No. – 7628957625 |
| 16 | Trade License New | (i) ST Certificate
(ii) PRC (iii) Land allotment with sketch map/ LPC (iv) NOC from GB of concern area and building sketch (v) NOC from Town Planner (vi) Building map/NOC from JE PWD if in Bordumsa town area |
Name of Officer:- Sri Pandov Perme
Designation:- EAC (T&C) Contact No. : (a) Mobile No. – 7628957625 |
| 17 | Trade License Renewal | (i) Treasury challan with original TL book. | Name of Officer:- Sri Pandov Perme
Designation:- EAC (T&C) Contact No. : (a) Mobile No. – 7628957625 |
| 18 | LPC | (i) Approval from two village council heads (HGB/GB)
(ii) NOC from all boundary land owners. (iii) NOC from nearest kin (inherit property) (iv) ST & PRC (v) Deed of gift (Affidavit registered ) |
Name of Officer:- Sri Kamin Darang
Designation:- DLRSO i/c Contact No. : (a) Mobile No. – 9366041311 |
| 19 | Land Allotment Certificate | (i) Application form in a APLR-46 Format
(ii) Geo co-ordinate sketch map (Geo tagging) (iii) Ground verification report from DLRSO /SK/Mandal (iv) Declaration (Affidavit with countersigned by Executive Magistrate) (v) APST Certificate (vi) Aadhar Card & Mobile Number (vii) Recent Passport Size photo 02 Nos. (viii) Treasury challan of Rs. 100/- deposited in H/A 0029 LR (ix) NOC from Director, Urban & Housing or his representative in the district (x) NOC from AP Disaster Management authority or his representative in the district. (xi) NOC from Town Planner or his representative in the district. (xii) Four corner photographs of proposed land (in one sheet) (xiii) Declaration that the land revenue will be deposited within 90 days from the date of issue of confirmation letter from the Deputy Commissioners |
Name of Officer:- Sri Kamin Darang
Designation:- DLRSO i/c Contact No. : (a) Mobile No. – 9366041311 |
| 20 | NOC (for DPC/MACP etc.) | (i) Forwarding letter from concerned HoD for issue of NOC (for DPC/MACP etc)
(ii) Forwarding letter specifically mentioning vigilance clearance or DP/DE certificate in respect of pension cases. |
Name of Officer:- Sri Tatdo Borang
Designation:- ADC (HQ) Contact No. : (a) Mobile No. – 9436253603 |
| 21 | Ration card BPL | (i) PRC
(ii) Aadhar card (iii) Voter ID/ LPG Card (iv) Bank A/c No |
Name of Officer:- Sri B. Pertin
Designation:- DF& CSO Contact No. : (a) Mobile No. – 7005212380 |
| 22 | Ration Card APL | (i) Deptt. ID/ Appointment order
(ii) TRC / PRC (iii) Aadhar Card (iv) Voter ID & LPG Card (v) Bank A/C NO. |
Name of Officer:- Sri B. Pertin
Designation:- DF& CSO Contact No. : (a) Mobile No. – 7005212380 |
| 23 | Learner License (Driving) | (i) ID Card /Aadhar /PAN card
(ii) PRC/TRC (iii) Blood Group report (iv) Medical fitness certificate (v) Mobile No. (vi) Treasury challan (vii) Recent photographs 03 Nos |
Name of Officer:- Sri Marik Loyi
Designation:- DTO(MV) Contact No. : (a) Mobile No. – 9436041618 |
| 24 | Driving license | (i) Learner license | Name of Officer:- Sri Marik Loyi
Designation:- DTO(MV) Contact No. : (a) Mobile No. – 9436041618 |
| 25 | Renewal of Driving License | (i) Old Driving License
(ii) Treasury challan (iii) Photograph 03 Nos ( 5 cm x 6 cm) |
Name of Officer:- Sri Marik Loyi
Designation:- DTO(MV) Contact No. : (a) Mobile No. – 9436041618 |
| 26 | Transfer of ownership of vehicle | (i) Form 29 & 30 from DTO office
(ii) Vehicle Insurance |
Name of Officer:- Sri Marik Loyi
Designation:- DTO(MV) Contact No. : (a) Mobile No. – 9436041618 |
| 27 | Registration certificate of vehicle | (i) Purchase documents (bill etc.)
(ii) Vehicle Insurance (iii) Address proof (ST/PRC/Aadhar Card) (iv) ID Card |
Name of Officer:- Sri Marik Loyi
Designation:- DTO(MV) Contact No. : (a) Mobile No. – 9436041618 |
| 28 | NOC for mortgaging Govt. allotted land to financial institutions/ banks for obtaining loan | (i) Affidavit
(ii) ST/PRC (iii) Land allotment order (iv) Land allotment passbook (v) Sketch map of allotted plot |
Name of Officer:- Sri Kamin Darang
Designation:- DLRSO i/c Contact No. : (a) Mobile No. – 9366041311 |
| 29 | Non-encumbrance certificate | (i) LPC
(ii) Land Allotment order |
Name of Officer:- Sri Kamin Darang
Designation:- DLRSO i/c Contact No. : (a) Mobile No. – 9366041311 |
| 30 | Renewal of Arms license | (i) Renewal application form
(ii) Police verification (NOC) (iii) Treasury challan (iv) Original license book (v) Xerox of original license (vi) Any ID card |
Name of Officer:- Dr. M. Kakki
Designation:- EAC (Arms) Contact No. : (a) Mobile No. – 8415810010 |
| 31 | Issue of duplicate arms license | (i) Application form
(ii) Lost certificate issued by Police (iii) Treasury challan (iv) Passport photo – 02 Nos (v) Original license (if damaged) |
Name of Officer:- Dr. M. Kakki
Designation:- EAC (Arms) Contact No. : (a) Mobile No. – 8415810010 |
| 32 | Transfer of weapon to successor under family heirloom | (i) Succession certificate
(ii) Form A1- Biodata (iii) Police verification (NOC) (iv) Passport photos – 04 Nos. (v) E- Aadhar card (vi) ST/PRC (vii) Original license (viii) Medical fitness certificate (S-3) |
Name of Officer:- Dr. M. Kakki
Designation:- EAC (Arms) Contact No. : (a) Mobile No. – 8415810010 |
| 33 | Re-registration of outside licenses in home town | (i) Form B-1
(ii) NOC for licensing authority (iii) Passport photo 02 Nos. (iv) Original license |
Name of Officer:- Dr. M. Kakki
Designation:- EAC (Arms) Contact No. : (a) Mobile No. – 8415810010 |
| 34 | Grant of NOC to licensees | (i) Application form
(ii) Original license (iii) ID card of licensee |
Name of Officer:- Dr. M. Kakki
Designation:- EAC (Arms) Contact No. : (a) Mobile No. – 8415810010 |
| 35 | Correction of errors address in arms license book | (i) Application form
(ii) Original license book |
Name of Officer:- Dr. M. Kakki
Designation:- EAC (Arms) Contact No. : (a) Mobile No. – 8415810010 |
| 36 | Issue of license (Retail / wholesale of IMFL) | (i) Application in prescribed form “A’’as per Arunachal Pradesh Excise Rules, 1994
(ii) Age proof certificate from DIR/SLC. (iii) Financial soundness certificate from B.M (iv) Affidavit for not having any excise license by any relative and self (v) Police verification certificate (vi) Sketch map of proposed location from AE/JE Countersigned by DC/ Supdt. (Tax & Ex) (vii) Proper land allotment / LPC issued by DC (Clearly specifying business purpose) (viii) Site verification report verified by concerned Supdt. (Tax & Ex) (ix) ST Certificate (x) Land revenue clearance certificate / attested copy of upto date revenue payment (Separate land revenue clearance certificate issued by LRSO) in land allotment passbook (if applicant is not owner of property, proper agreement on affidavit for use of building on rent basis. (xi) Forwarding letter for outsider (CO/EAC/SDO) (xii) Photographs of proposed sited (xiii) Age of applicant must not be less than 18 years (xiv) Inspection report from Inspector / Supdt. (Tax & Ex) (xv) Proposed name of firm |
Name of Officer:- Sri Kingman Komut
Designation:- Supdt. (Tax & Ex.) Contact No. : (a) Mobile No. – 7005627686 |
| 37 | Renewal of license (Retail/ wholesale IMFL) | (i) Original license
(ii) Treasury challan |
Name of Officer:- Sri Kingman Komut
Designation:- Supdt. (Tax & Ex.) Contact No. : (a) Mobile No. – 7005627686 |
Grievance Redressal Mechanism
ADC (HQ) is designated as the grievance redressal officer for the purpose of services delivered from Deputy Commissioner Office.
Name of the Officer : Sri Tatdo Borang, ADC(HQ)
Email Id:
Contact No: 9436253603
You can also put your grievance/feedbacks in the Grievance Box placed in front of the office or can e-mail to : dc-esiang-arn@nic.in
Expectations from Service Recipients
1) Submission of applications in complete with requisite documents and fee.
2) Timely submission of applications to avoid last minute hurry.
Feedback from the Citizens/stakeholders
Monitoring And Review
If you are not satisfied with any service, please contact: –
| Name of Officer | Designation | Contact Number | WhatsApp No. |
|---|---|---|---|
| Dr. Kinny Singh | Name of Deputy Commissioner | 9999212205 | 9999212205 |
| Sri Tatdo Borang | Additional Deputy Commissioner | 9436253603 | 9436253603 |
| Smty Oli Perme | Sub-Divisional Officer | 9436058037 | 9436058037 |
| Sri Kamin Darang | Extra Assistant Commissioners | 9366041311 | 9366041311 |
| Smty Nancy Yirang | -do- | 9436246352 | 7641028636 |
| Sri Pandov Perme | -do- | 7628957625 | 7628957625 |
| Dr. Marngam Kakki | -do- | 8415810010 | 8415810010 |